Return & Refund Policy
Return & Refund Policy
At HOMEARO, we want you to shop with confidence. This policy explains how returns, exchanges, refunds, damaged items and incorrect orders are handled.
Return Window
Customers may request a return within 30 calendar days of receiving their order, subject to the eligibility requirements described below.
Refund Processing
Once an approved return is received and inspected, we will process the applicable refund. The time for the funds to appear in your account may vary depending on your payment provider or financial institution.
Return Eligibility
To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging, accessories and other included materials where applicable.
- The return request must be submitted within the applicable return period.
- The product should be in its original condition and packaging where reasonably possible.
- Proof of purchase or order information may be required.
- Items that are damaged after delivery due to customer misuse may not qualify for a refund.
- Certain products may have specific return restrictions where applicable.
Items That May Not Be Eligible
Some items may not be eligible for return because of their nature, condition, hygiene considerations, customization, or other applicable restrictions. If a product has special return conditions, those conditions will be communicated on the relevant product page or at the time of purchase.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs or other relevant information so that our support team can review the issue and determine the appropriate resolution.
How to Request a Return
Please follow these steps before sending an item back:
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order. Please contact us before sending an item back so we can provide the correct instructions.
Exchanges
Where exchanges are available, they may be subject to product availability and the applicable return conditions. Contact our support team before sending an item back.
Refund Method & Timing
Approved refunds will generally be issued to the original payment method used for the purchase, where supported. Once a refund has been processed by HOMEARO, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. Processing times outside HOMEARO's control may vary.
Need Help With a Return or Refund?
Please contact our customer support team with your order number and relevant details.
Email: homearo.store@gmail.com
Customer Support Hours: 10:00 AM – 7:00 PM
We usually respond within 24–48 business hours.