Shipping & Delivery Policy
Shipping & Delivery Policy
At HOMEARO, we aim to provide a reliable and straightforward delivery experience. This policy explains where we currently ship, how orders are processed, tracking information, delivery delays and other important shipping details.
Where We Ship
Order Processing
Orders are processed after successful payment confirmation. Processing time may vary depending on product availability, order volume and other operational factors.
Orders may require additional processing time during weekends, holidays, promotional periods or periods of unusually high demand.
Estimated Delivery
Delivery times can vary depending on the destination, shipping carrier, product availability, customs processing and other circumstances.
Any delivery estimate shown during checkout or provided after purchase is an estimate and is not a guaranteed delivery date.
Shipping Charges
Shipping charges, where applicable, are displayed during checkout before the order is completed.
The available shipping options and applicable charges may vary depending on the destination, order and products purchased.
Order Tracking
When tracking information is available, it may be provided to the customer through the email address or contact information associated with the order.
Tracking updates may take some time to appear after a shipment has been handed over to the carrier.
Shipping Address
Please make sure that your shipping address, postal code, city, state or region and other delivery information are correct before completing your order.
HOMEARO may not be responsible for delays or additional delivery costs caused by an incorrect, incomplete or outdated shipping address provided by the customer.
Failed Delivery
If a carrier is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the carrier may return the package or arrange another delivery attempt according to its procedures.
Shipping Delays
Delivery may occasionally be delayed because of weather, transportation issues, customs procedures, carrier disruptions, public holidays or other circumstances outside our control.
Customs, Duties & Taxes
Orders shipped internationally may be subject to customs duties, taxes, fees or other charges imposed by the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Customs requirements and import procedures can vary by country. HOMEARO does not control customs processing times or decisions made by local authorities.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and contact HOMEARO support as soon as reasonably possible.
Please include your order number and photographs of the package and product where appropriate. This information can help us review the issue and determine the appropriate next steps.
Need Help With Your Delivery?
If you have a question about your shipment, delivery status or order, our support team is available to assist you.
Email: homearo.store@gmail.com
Customer Support Hours: 10:00 AM – 7:00 PM
We usually respond within 24–48 business hours.